Last Update: July 2021
It’s important for Grandio Group (dba La Cage) and its group of companies (collectively, “La Cage”, “we”, “us” or “our”) that you trust how we handle your personal information. This is why this Privacy Policy (“Policy”) provides you with the information that you need to understand on how we access, collect, use, retain, disclose and share your personal information and how this personal information can be consulted and corrected when necessary. Please review carefully this Policy. We used a question and answer format so that you can navigate this Policy easily. If you have any questions regarding the processing of your personal information, do not hesitate to reach out to us, we are here to help! You can email us at confidentialite@clubcage.ca.
The person responsible for the protection of personal information at La Cage is identified below and can be reached by mail at the following address:
Groupe Grandio
Attention :
Privacy Officer
1180, place Nobel, bureau 102
Boucherville (Québec) J4B 5L2
CANADA
This Policy contains information about how we collect, use, retain, disclose and share your personal information when:
In this Policy, we use the term “Services” to refer to all of the above, and where there is no distinction to make between the different aspects of the Services. This Policy also covers our use of tracking technologies such as cookies (as defined hereinafter) on our Services. For more information about what we mean by “cookies” and what we do with them when you use our Services, please click here to jump directly to the relevant section of this Policy.
This Policy does not apply to third-party content accessible through the Services, or to the use of third-party apps, platforms or services that may be accessible from our Services or integrate with our Services, as applicable. These third parties collect, use and disclose personal information in accordance with their respective privacy policies. We invite you to review these policies carefully.
We collect personal information to provide you with our Services, for the purpose of obtaining analytics on your use of our Services, or in connection with our marketing activities. We consider that “personal information” means any information which allows us to identify you directly or indirectly, including “cookies” and other electronic data. Some information may not be personal on its own but may become personal information if associated with other information or if the sum of the information allows us to identify individuals.
For more information regarding specifically the cookies that we use, please jump to the next section of this Policy.
Below are listed the categories and types of personal information we may collect when you use our Services, and the reasons why we do so. If you provide La Cage personal information concerning other persons, you must first obtain those persons’ consent.
| Category | Types | Explanations |
|---|---|---|
| Platforms | ||
| Electronic data | IP address, mobile identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, addons and language. | This information is collected automatically for our Platforms to function effectively, to fix bugs, or to improve the security of our Platforms. We also use this information for analytics purposes to help know more about your use of our different Platforms. These may be collected as part of cookies (click here for more information on cookies we use). |
| Usage data | Time spent on the Platforms, pages visited, links clicked, language preferences, pages that led or referred you to any of the Platforms. | We collect and use this information for analytics purposes to help know more about your use of our Platforms. These may be collected as part of cookies (click here for more information on cookies we use) |
| Contact data | Address, email address, , first and last names, phone number, language preference, other identification data, emails and messages content (and attachments) | If you communicate with us by email, on social media, through our “Contact” forms on our Websites, to send you our servicesrelated news communications (subject to your specific consent), or by any other means, we collect the personal information that you share with us, such as your email address and the content of your communication. |
| Program | ||
| Account data | First and last names, age, address, email address, language preference, gender, date of birth, favourite La Cage restaurant, special status such as employee status, credentials such as your password. | We collect this information when you fill out any of our Program registration forms on our Platforms. We use this information to confirm you are old enough to be eligible to the Program, to register you with the Program, to organize and maintain different Program members’ accounts on our Platforms, to run the Program (such as by providing you with bonus points or other birthday offers on your birthday), to conduct marketing analysis and campaigns, and to provide you with secure access to the Program through our Platforms. |
| Consent data | Opt-in consents obtained from you through our Platforms. | We keep record of the consents and any optout we obtain from you, including those related to the practices described in this Policy, to our terms and conditions, to enable our collection of your geographic location data from your mobile device or web browser, to our use of certain third-party service providers and their own terms and privacy policies, to receive communications from us regarding our Program, Services, surveys or other services including the transactions you complete with us, whether by email, push notifications, SMS, etc. We use this information to ensure we have sufficient legal basis to collect, use and disclose your personal information as described in this Policy and, ultimately, to demonstrate our compliance with requirements under applicable law. |
| Program data |
| We collect and use this information to administer, and provide you with, the Program and related rewards and advantages, to identify attempts of fraud and errors and preventing and protecting ourselves and our users from same, and organizing promotional events or activities to which we may invite you. As your points (and ultimately, your rewards) accrue based on what purchases and orders you make with regard to our products and services, information regarding such purchases and orders are also collected and used for the purpose of running our Program. As part of our Program, we will also use your personal information (including without limitation your location data) to offer you rewards, exclusive offers and notify and otherwise communicate with you regarding such offers, subject to your specific consent to receive those notifications / communications. |
| Survey data | All information contained and/or deducted from your answers to our optional surveys available from the Program. | We collect and use this information to ensure that you are satisfied with our products and services, to follow-up with you if you are not, for other customer service purposes, to improve our Program, services and products and to conduct marketing analysis and campaigns. |
| Contest data | First and last names, email address, postal address, answers to eligibility question(s), answers to quizzes and other contest-related questions, etc. | We collect this information when you fill out any of our Contest registration forms on our Platforms. We use this information to confirm your eligibility to, administer and conduct, our promotional contests, to contact you if you have won a prize and to conduct marketing analysis and campaigns. |
| Contact data | Email address, phone number, device and web browser location information (subject to your specific consent), and referred friends’ personal information. | We collect and use this information to contact you regarding the Program (either by email, SMS or push notifications) and promotional offers, rewards or advantages based on your geographic location, and/or to contact the “friend” you referred to the Program, the whole being subject to your/their specific consent(s). |
| Marketing and other communications | ||
| Quiz data | Answers to quiz questions. | We may provide optional quizzes as part of our Services, in addition to our contestrelated quizzes. If you do answer any of those quizzes, we will process your answers to the quiz questions to conduct marketing analysis and campaigns, and to send you personalized offers regarding our products and services, subject to your specific consent to receive such. |
| Social media data | Publicly available information on (or relating to) your social media accounts. | If you follow us or interact with our social media accounts, we may process your personal information for recruiting, marketing or advertising purposes, subject to applicable laws, including those on consent. |
Your personal information is stored on the servers of our trusted third-party service providers Bloomreach (previously named Exponea) and Antavo, which host such information in the United Kingdom and in the Netherlands. Your personal information may also be stored and processed in other countries in which we engage service providers. Consequently, by using our Services, you consent to the transfer of personal information to countries outside your country of residence which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
La Cage will retain your personal information for as long as necessary to provide its Services to you, or as required by applicable law, whichever is longer.
La Cage has implemented various physical, administrative, organizational, technical and technological safeguards designed to protect the confidentiality and security of personal information under our control, taking into account the sensitivity, amount, distribution and format of such information. Our hosting third-party provider Bloomreach is GDPR conformity certified, and holds ISO 27017 & 27018 certifications (to jump to their own security commitments, please click here), and Antavo uses Google Cloud for hosting, which has substantially similar certifications. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.
Within our organization, we take steps designed to ensure that only those members of our personnel who need access to your personal information to fulfil their employment duties will have access to it. When we disclose your personal information to service providers, we take reasonable measures to ensure that the rules set forth in this Policy are complied with.
Yes you do! However, these rights vary depending on where you are located. In Canada, you generally have the right to access your personal information and to rectify it if inaccurate, in certain circumstances. On written request and subject to proof of identity, you may access the personal information that we hold, and ask that any necessary corrections be made, where applicable, as authorized or required by law. However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information.
If you want to exercise your rights, please contact us using the contact information provided at the beginning of this Policy. We should respond to your request within 30 days. If we can’t comply with your request, we will tell you why.
If you are located in Quebec, please note that the Quebec Commission d’accès à l’information maintain this web page to provide you with forms to make requests. If you are not satisfied with how we handle your requests to exercise your rights over your personal information, you can also contact the Commission d’accès à l’information using the contact details provided on their website.
We will update this Policy from time to time to reflect changes to our practices, technology, legal requirements and other factors. Please check the “Last Update” legend at the top of this page to see when this Policy was last updated. When changes are made to this Policy they will become immediately effective when published in an updated Policy posted on this page unless otherwise noted. Your use of our Services following these changes indicates your consent to the practices described in the updated version of this Policy.